Introduction

"Connect Bevatel to multiple channels for unified communication. Manage conversations, collaborate on the go with mobile apps, and explore Bevatel's features in this user guide."

Integrate your Bevatel account with multiple conversation channels like website live chat, email, Facebook page, Twitter handle, WhatsApp, etc. You can view all of your conversations from different channels on one dashboard. This helps in reducing the time and friction involved with switching between multiple tools.

You can manage your conversations and collaborate with your team on the go with Bevatel mobile apps (available for Android and iOS).

In this user guide, we’ve explained the features, capabilities, modes of operation, and step-by-step procedures for easily using the Bevatel platform.

Channels​

• Website Live-chat

• Facebook

• Instagram

• Twitter

• WhatsApp

• Email

• API

• Telegram

• Line

Features​

• Canned responses

• Custom Attributes

• CSAT

• Contacts

• Conversation Routing

• Folders

• Keyboard Shortcuts

• Multilingual Support

• Reports

• Segments

• Pre Chat Form

• Template Variables

• Conversation Priority

Integration​

• DialogFlow

• Dyte

• Google Translate

Advanced​

• Agent Bots

• Interactive Messages

• Webhooks

• Websocket Events

• Cookies

Mobile app​

• Android

• iOS

Others​

• FAQ