CSAT
Streamline CSAT survey responses and gauge customer satisfaction with the CSAT step in your workflow.
The CSAT #1 step in your workflow allows you to collect and manage Customer Satisfaction (CSAT) survey responses from your contacts. It is a valuable tool for gauging customer satisfaction and improving your services. This user guide will walk you through the configuration and usage of the CSAT #1 step.
Step Configuration:
Language (Required): Select the language for the CSAT survey. This is a mandatory field, so make sure to choose the appropriate language for your audience.
How It Works:
When the workflow reaches the CSAT step, it will prompt the contact to provide their satisfaction rating, typically on a scale from 1 to 5, with 1 being the lowest satisfaction and 5 being the highest.
Best Practices:
Clearly explain the purpose of the CSAT survey to your contacts to encourage their participation.
Consider adding a follow-up step to thank contacts for their feedback and gather additional comments if necessary.
Suggested Use Cases:
Measure customer satisfaction after a support interaction to identify areas for improvement.
Gather feedback on your products or services to make informed decisions about enhancements.
By effectively using the CSAT step, you can collect valuable insights from your contacts and enhance the overall customer experience.
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