Google Translate

"Enable Google Translate integration in Bevatel to instantly translate incoming messages, enabling seamless communication in various languages."

How to translate messages with Google Translate?

If you frequently receive queries in languages you/your team members don't understand, you can utilize the Google Translate integration in Bevatel. When enabled, you can instantly translate incoming messages using the right-click menu. This way, you can easily communicate with customers in their native language, even if you don't speak it yourself.

How to enable Google Translate?

Step 1. Go to Settings → Applications → Google Translate. Click the corresponding "Configure" button.

Step 2. You'll see the Google Translate app page. Click the "Connect" button.

Step 3. Enter your Google Cloud Project ID and Project Key File. If you need help obtaining these values, refer to this doc from Google.

Once you have entered the values, click the "Create" button.

Now, your Google Translate integration is complete.

How to change the translation language?

Your messages get translated into your site language. To select your site language, visit the "Profile Settings" page.

Step 1. Go to Settings → Profile Settings → Site Language. Open the dropdown and select your preferred language.

Step 2. Click the "Update Settings" button on the top-right corner of the page. This will translate your entire dashboard to the selected language.

Note: Agents can select their individual preferred languages too.