Telegram

Effortlessly set up a Telegram channel in Bevatel by following simple steps, including creating a Telegram bot and adding agents, enabling efficient communication with your audience.

How to create a Telegram channel?

Step 1. Go to the "Settings" page by clicking the settings icon in the left sidebar.

Step 2. Select "Inboxes" from the left side panel and Click on the "Add Inbox" button.

Step 3. Click on the "Telegram" icon.

Step 4. Create a new telegram bot using Telegram BotFather.

Step 5. Enter the API token of the telegram bot and click on "Create Telegram Channel".

Step 6. "Add agents" to your telegram inbox.

Step 7. Hooray! You have successfully created a Telegram inbox.

Step 8. Go to the Inbox settings page and verify that the inbox name matches the bot username created using BotFather.

Step 9. Send a message to the telegram bot.

Step 10. Check Bevatel's telegram inbox for the new message.

When the user tries to edit the inbox configuration

In the inbox configuration's collaborators section:

• When you add an agent in the Agent field, any user designated as an agent can see and access this inbox from the Conversation module. They can manage conversations in this inbox.

• However, when you add a team in the Team field, users attempting to assign conversations to a specific team from the Conversation module will only see the teams that have been added to the related inbox. This restricts conversation assignment options to the teams associated with the particular inbox, ensuring that conversations are appropriately distributed among the specified teams.