Applications
Last updated
Last updated
Under the Applications tab, we've already set up Dialogflow, Dyte, Google Translate, and OpenAI. The dialogflow application will allow you to create automated responses in your conversation window. This way, you can let the bot handle the questions before handing them off to a customer service agent.
On the Bevatel home screen, go to 'Settings' -> Applications. Click on Configure button against Dialogflow.
The following window opens up. Click on the "Add a new hook" button on the right-hand top side of the screen.
A new screen opens up where you can enter the Dialog flow ID and Key file that you already have registered.
Dialogflow Project ID
Give a name for your project
Dialogflow Project Key File
Give the key file name
Select Inbox
Select the inbox from the drop down list to which you want to associate this project
eg: select 'User Documentation' Inbox
