AI Assist

"AI Assist in Bevatel uses OpenAI's gpt-3.5-turbo model to enhance agent responses, offering reply suggestions, grammar correction, and tone adjustments for improved customer support."

What is the AI Assist?

The AI Assist is designed to provide agents to generate reply suggestions, improve draft content, and correct grammar, among other things. Overall, AI Assist enables agents to handle more complex customer queries, provide more personalized support, and ultimately enhance customer satisfaction by selecting the tone of reply to be "Professional" or "Friendly".

Currently, we are using OpenAI as our AI provider, specifically the gpt-3.5-turbo model. However, we have plans to support more providers in the future.

How to set up AI Assist?​

Step 1. Go to the Bevatel app and click on the Application in the settings sidebar.

Step 2. Click on the Configure button in OpenAI.

Step 3. Create a new OpenAI key (You will be able to create key from your openai account) and click on the Connect account button if not connected

Step 4. Insert the OpenAI key and click on the Create button

You are done ;)

Features currently supported by AI Assist:​

Reply suggestions​

Reply suggestions provide agents with suggested replies based on the conversation history. These suggestions can help agents respond quickly and accurately to customer queries.

Change message tone to friendly​

AI Assist can change the tone of the agent's current draft to make it more friendly and approachable.

Use formal tone​

Alternatively, AI Assist can adjust the tone of the agent's current draft to make it more formal and professional.

How to use the AI Assist​

You can toggle the AI assist by either selecting it from the command bar or clicking the AI Assist button inside the editor.

To select a desired feature, simply click on it.

Once you have clicked on an option, the Reply Suggestion with AI modal will open, displaying AI-generated content. To insert the content into the editor, click on the Generate button.

FAQs​

Are AI Assist results always accurate?​

The results may not always be accurate. While the AI Assist is designed to provide accurate suggestions, it is important for agents to review and verify the suggestions before sending them to customers. Additionally, we are continuously working on improving our AI Assist.

Do you support any AI providers other than OpenAI​

At the moment, we support only OpenAI. But we are planning to add more providers soon.