Create Channel

Effortlessly set up an API channel inbox in Bevatel, allowing you to send and receive messages using Bevatel APIs with simple configuration steps.

How to create an API channel inbox?

Setting up an API channel consists of the following steps.

1. Create API Channel inbox

2. Send messages using Bevatel APIs

3. Receive webhooks on new messages from Bevatel

This document allows you to create and configure an API channel inbox in Bevatel installations.

Step 1: Go to Settings > Inboxes and click on "Add Inbox".

Step 2: Select API from the list of channels.

Step 3: Provide a name for the channel and a callback URL (the events and corresponding payload are defined in the subsequent articles)

Step 4: Add agents to the inbox.

Step 5: Hooray!! The inbox setup is complete.

Now the channel setup is complete, let us try to send a message using Bevatel APIs. Read more about it here

When the user tries to edit the inbox configuration

In the inbox configuration's collaborators section:

• When you add an agent in the Agent field, any user designated as an agent can see and access this inbox from the Conversation module. They can manage conversations in this inbox.

• However, when you add a team in the Team field, users attempting to assign conversations to a specific team from the Conversation module will only see the teams that have been added to the related inbox. This restricts conversation assignment options to the teams associated with the particular inbox, ensuring that conversations are appropriately distributed among the specified teams.