Line
Effortlessly create a Line channel in Bevatel by following these steps, including setting up a Line account, configuring messaging details, and adding agents for streamlined communication.
How to create a Line channel?
Step 1. Go to the "Settings" page by clicking the settings icon in the left sidebar.
Step 2. Select "Inboxes" from left side panel and Click on "Add Inbox" button.
Step 3. Click on the "Line" icon.
Step 4. Go to Line Developer Console and create a line account.
Step 5. Create a "Provider" in developer console.
Step 6. Create a new "Messaging API" channel(Bot) under the provider.
Step 7. Fill up below fields from line developer console( Messaging API Channel ) and click on "Create LINE Channel".
Channel Name
LINE Channel ID
LINE Channel Secret
LINE Channel Token
Step 8. "Add agents" to your Line inbox.
Step 9. Hooray! You have successfully created a Line inbox.
Step 10. Go to the "Messaging API" channel in the developer console and configure webhook.
Verify Bevatel webhook URL
Enable "Use webhook"
Step 11. Send a message to the Line bot.
Step 12. Check Bevatel Line inbox for the new message.
When the user tries to edit the inbox configuration
In the inbox configuration's collaborators section:
When you add an agent in the Agent field, any user designated as an agent can see and access this inbox from the Conversation module. They can manage conversations in this inbox.
However, when you add a team in the Team field, users attempting to assign conversations to a specific team from the Conversation module will only see the teams that have been added to the related inbox. This restricts conversation assignment options to the teams associated with the particular inbox, ensuring that conversations are appropriately distributed among the specified teams.
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