CSAT
CSAT (Customer Satisfaction Score) in Bevatel measures customer happiness and support team performance through post-conversation rating surveys.
CSAT
The CSAT(Customer satisfaction score) generally represents how happy customers are with your product service or specific experience. CSAT is one of the critical customer satisfaction metrics in Bevatel that any customer-facing business should monitor. When an agent resolves the conversation, Bevatel sends a survey to your customers for rating and feedback.
It's calculated by asking a question, such as "Rate your conversation" There's a corresponding survey emoji scale. After submitting the rating, the customer can give more feedback which is optional.
CSAT Screen
Enable CSAT
To enable/disable CSAT, it will be added as a step in the workflow, This step contains "Language" that will content language and the "CSAT Title":
How to analyze CSAT
You can view a report of your conversation ratings to monitor your support team’s performance, as well
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