Add Labels
"Simplify conversation management by creating and customizing labels with distinct colors to categorize and prioritize messages."
Last updated
"Simplify conversation management by creating and customizing labels with distinct colors to categorize and prioritize messages."
Last updated
Labels help you categorize conversations and prioritize them. You can assign a label to a conversation from the chat's side panel.
Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom colors to a label, which makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations quickly.
To add labels, click on Settings on Bevatel home screen. Go to Labels → Add Label button.
You will see the screen (like shown below) where you can design your own label.
As you add more labels, try to give them meaningful names as well as different colours to maintain distinction and clarity.
Label Name
Assign a Name for the label to identify the category
eg: Premium_Customer Only Alphabets, Numbers, Hyphen and Underscore are allowed
Description
Give a short description of what the label represents
eg: This Customer issue is to be resolved on priority
Colour
Select a colour for the label for easy identification
After Selection click on the small square again
Show Label on Sidebar
Select this option if you want the label to be displayed on the sidebar
This will help in easy identification of the conversations
Click on Create. The Label added successfully message will be displayed. New Label has been created. You can create as many Labels as you need. Labels can be used across teams.
You can edit or delete the Label as per your need.
