This guide for Bevatel Business Chat users explains contacting support, providing issue details, expected response times, and outlines recent changes to the support process for efficient help.
Last updated
How do I contact Bevatel Business Chat support?
Our dedicated support team is always ready to assist you with any queries or issues you might have. Here's how you can reach out to us:
Through the Bevatel Business Chat App:
Log in to your Bevatel Business Chat account.
Click on the Help Center icon.
Navigate to 'Contact Us Via' and then select 'WhatsApp Support' to submit your support request Via Our Official WhatsApp Support Team.
Via Email:
You can send your queries directly to our support email businesschat@bevatel.com.
What information should I share?
To ensure we can assist you efficiently, please include the following details in your support request:
Specific Space: If your query is related to a particular workspace or conversation, include a link to it.
Detailed Description: Explain the steps you're taking, what occurs as a result, and what you expected to happen instead.
Error Messages: If you encounter any error messages, please provide them in full.
Visual Aids: Screenshots or short videos demonstrating the issue can be incredibly helpful.
When will I get a response?
We strive to respond to every message within 1 business day. During peak periods, there might be slight delays, but rest assured, we will get back to you as quickly as possible.
Our support hours are Saturday to Friday, from 9 am to 6 pm KSA.
Why has the support widget changed?
We're constantly working to enhance the support we offer. As part of our ongoing improvements, we have transitioned to a new help desk system. Here’s what’s new:
A revamped workflow in the Bevatel Business Chat app for submitting support requests.
Our new system is designed to gather essential information quickly, enabling us to assist you more effectively.
Please note that real-time support via the widget is not available at this time. We aim to respond promptly, and you will receive a notification in your inbox once we do.
