Add Comment
"This step allows you to add comments about the Conversation for internal reference or action, improving workflow tracking and documentation."
Last updated
"This step allows you to add comments about the Conversation for internal reference or action, improving workflow tracking and documentation."
Last updated
This Step adds a note about the Conversation for internal reference or action.
Write your desired comment in the text field. You can add a Variable using {{ or tag another user using @. To tag the current assignee, type @assignee.
After writing your desired comment, it will be added to the Conversation's Comment. If a User is tagged in the comment, they will receive a notification and can take the necessary action.
E.g. Workflow {Workflow Name} has mentioned you in a comment.
Here’s a best practice for this step you can follow to optimize your workflow:
Placing multiple comments side by side may be overwhelming for agents. Instead, use the Add Comment Step throughout the workflow to help track a Conversation's progress and identify the current step of the workflow.
Here are some ways you can use the Add Comment Step:
Improve workflow tracking: Using the Add Comment Step can help track a workflow’s status, making it easier to identify the current step and any potential issues.
Document and consolidate information: Comments serve as documentation of decisions made, actions taken, and important information, aiding in future references.
