Logs

"Optimize analysis with date and agent filters. Contact Assignment Logs track assignments, while Comments Log manages contact comments."

Filters

• Frequency and date — Select a date range from the drop-down list to be applied to the report. Alternatively, you can define the date range by frequency. The following options are available:

  • Today

  • Yesterday

  • Last 7 Days

  • Last Month

• You can refine the view of the report components by adding more filter(s). The following filters are available:

  • Select Agent

• Clear All — You can use this option to reset the filters to the default selections.

Contact Assignment Logs

The Contact Assignment Logs provide a detailed record of contact assignments in your system. Here's how to effectively use this log:

1. Search:

• Utilize the search feature to filter and find specific assignments, contacts, or timeframes.

2. Report Columns:

• Time Assigned: Displays the timestamp when the contact was assigned.

• Contact Name: Specifies the name of the contact that was assigned.

• Assigned To: Shows who the contact was assigned to.

• Assigned By: Indicates the person or entity responsible for the assignment.

Comments Log

The Comments Log is a valuable tool for tracking and managing comments associated with contacts. Here's how to effectively use this log:

1. Search:

• Make use of the search feature to filter and find specific comments, contacts, or timeframes.

2. Report Columns:

• Time: Displays the timestamp when the comment was made.

• Commented By (Agent): Specifies the agent or individual who made the comment.

• Contact: Shows the contact associated with the comment.

• Comment: Indicates the content of the comment made