Logs
"Optimize analysis with date and agent filters. Contact Assignment Logs track assignments, while Comments Log manages contact comments."
Last updated
"Optimize analysis with date and agent filters. Contact Assignment Logs track assignments, while Comments Log manages contact comments."
Last updated
Frequency and date — Select a date range from the drop-down list to be applied to the report. Alternatively, you can define the date range by frequency. The following options are available:
Today
Yesterday
Last 7 Days
Last Month
You can refine the view of the report components by adding more filter(s). The following filters are available:
Select Agent
Clear All — You can use this option to reset the filters to the default selections.
Contact Assignment Logs
The Contact Assignment Logs provide a detailed record of contact assignments in your system. Here's how to effectively use this log:
1. Search:
Utilize the search feature to filter and find specific assignments, contacts, or timeframes.
2. Report Columns:
Time Assigned: Displays the timestamp when the contact was assigned.
Contact Name: Specifies the name of the contact that was assigned.
Assigned To: Shows who the contact was assigned to.
Assigned By: Indicates the person or entity responsible for the assignment.
Comments Log
The Comments Log is a valuable tool for tracking and managing comments associated with contacts. Here's how to effectively use this log:
1. Search:
Make use of the search feature to filter and find specific comments, contacts, or timeframes.
2. Report Columns:
Time: Displays the timestamp when the comment was made.
Commented By (Agent): Specifies the agent or individual who made the comment.
Contact: Shows the contact associated with the comment.
Comment: Indicates the content of the comment made
