CSAT

"Access and review collected Customer Satisfaction (CSAT) surveys from the last month in the 'CSAT' section under Reports, with the option to filter by agent names.

CSAT

All the Customer Satisfaction surveys which have been collected from the customers during the end of the conversation can be seen here.

Click on 'Reports' icon on Bevatel Dashboard Home Screen.

Next, click on 'CSAT'. The screen will show the details of the Customer Surveys from the last month.

Default date range is Today's date.

CSAT can be filtered using agent name. Multiple agents can be selected from the dropdown.