Opened Conversation

"This step initiates a conversation with the Contact, opening it for interaction within the workflow."

This Step opens a Conversation with the Contact.

How It Works

When the Workflow is triggered, a conversation with the Contact will open. The Conversation Module will display “Conversation opened by {Workflow name}”. If the conversation is already open when this Step is triggered and executed, the Contact will proceed to the next Step.

Best Practices

Suppose the Contact’s conversation is closed and you want to open the conversation by sending a message. Use the open conversation step to open a conversation before you send a message to the Contact in the workflow.

Sending a message from the workflow will not automatically open the conversation. Whereas sending a message from the Conversation module will automatically open the conversation.