Send Message

"Send messages using WhatsApp templates or session messages with variable support, and consider using it for automated welcome messages, chat menus, and timely responses."

Configuration

There are two key configurations for sending a message:

• Send WhatsApp Template - This is a toggle for sending the message template from a specific inbox.

• Session Message - The Default Message text must be filled in in order to save and publish your Workflow.

Text-based messages can be configured to include Variables. To include Variables, add the prefix "{{" to support the interpolation of static text and Variables.

Limitation: The message cannot be longer than 1,600 characters.

To send a WhatsApp Template, Choose a WhatsApp Inbox to select the related template.

Suggested Use Cases

Here are some ways you can use the Send a Message Step:

• Create Automated Welcome and Away Messages: Manage customers' expectations by sending an automated welcome and away message. Customers will receive an immediate response with relevant information such as business operating hours, even if no agent is available to attend to their inquiries.

• Create Automated Chat Menus: Provide immediate and automated responses to common inquiries and messages around the clock. This availability allows customers to send and receive responses at any time, improving customer satisfaction with timely communication.