Commandbar
Commandbar
Bevatel command bar will help you navigate more seamlessly around Bevatel dashboard and optimize you workflow with a new host of commands starting with a single shortcut - ⌘ + K on macOS and Ctrl + k on Windows and Linux from anywhere in the Bevatel dashboard. You can quick navigate to Reports, Settings etc. You can also execute time savings actions on conversations like Resolve, Snooze, Email transcript, assign agent etc, without moving from the keyboard.
Opening the command bar
Open the command using one of the following keyboard shortcuts:
Windows and Linux:
Ctl kMac:
Cmd k
Fast Navigation
With the command bar, you can quickly navigate to Reports, Settings, and more. You can simply start searching for the page you want to navigate and press enter to go there.
Quick navigations available
Dashboard Home
Contacts
Reports
Agent Repotrts
Label Reports
Inbox Reports
Team Reports
Settings
Agent Settings
Team Settings
Label Settings
Canned Response Settings
Application Settings
Account Settings
Profile Settings
Notifications
Conversation Actions
The command bar is aware of where you are in the Bevatel dashboard and it intelligently suggests you commands that help you be more productive and fast. You can execute actions on conversations like Resolve, Snooze, Email transcript, assign agent etc, without moving from the keyboard.
The commands suggested will also be aware of the conversation status. For example, if a conversation is closed, it will suggest you to reopen it.
Commands available
Resolve/Reopen the conversation
Mute/Unmute conversation
Send an email transcript
Assign conversation to an agent
Assign conversation to a team
Add label to the conversation
Snooze the conversation
Assigning an agent
Open the command bar
Search for Assign agent and press enter
Select the agent you want to assign the conversation to.
Similarly you can also assign a team, label to the conversation.
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