Facebook

Effortlessly set up your Facebook channel for seamless communication with customers by following these easy steps in Bevatel.

Setup your Facebook channel

If you are using a self-hosted Bevatel installation, please set up your Facebook app as described in the this guide.

For the cloud version of Bevatel, please follow the steps below.

Step 1. Go to Settings → Inboxes → “Add Inbox”.

Step 2. Click on the "Messenger" icon.

Step 3. Click on the Facebook login button. It will open a new window for you to login.

Step 4. Authenticate with Facebook and select the page you want to connect. Enable all permissions shown in the list. This will help Bevatel to perform all the desired actions smoothly.

Step 5. You can now select your Facebook page from the dropdown menu that appears on Bevatel.

Step 6. "Add agents" to your Facebook inbox.

Hooray! You have successfully created a Facebook inbox. Whenever a customer sends a message to your Facebook page, you will be able to see and reply to it in Bevatel.

Additional Inbox settings​

Your freshly configured Facebook inbox should now appear in your list of inboxes. To see this and to make additional settings in your Facebook inbox, go to Settings → Inboxes → click the gear icon on the associated Facebook inbox. You will see the following screen:

Settings tab​

Enable channel greeting. Once you enable this, Bevatel will send a greeting message to new conversations created through your Facebook inbox.

Enable CSAT. Once you enable this, your Customer Satisfaction survey will be launched every time a ticket is resolved. The CSAT results can be viewed later in the Reports section.

Reauthorize. Whenever you need to reconnect and reauthorize your Facebook page, do it from this button.

Collaborators tab​

Click on the Collaborators tab.

Here, you can add Agents/ Teams to the Inbox or delete Agents/ Teams who have been already added to the Inbox:

• When you add an agent in the Agent field, any user designated as an agent can see and access this inbox from the Conversation module. They can manage conversations in this inbox.

• However, when you add a team in the Team field, users attempting to assign conversations to a specific team from the Conversation module will only see the teams that have been added to the related inbox. This restricts conversation assignment options to the teams associated with the particular inbox, ensuring that conversations are appropriately distributed among the specified teams.

You can also enable or disable the automatic assignment of new conversations to the agents added to this inbox.

Click on Update to save the changes.