Configure your general account details
"Update organization's info, including account name and resolution time for tickets, in Account Settings."
Configure your general account details
You can update your organization’s info on this screen. You can update the name in the account by changing the settings as shown below.
To update account details, click on Settings -> Account Settings. The available settings are shown below.
| Field Name | Description |
|---|---|
Account Name | Enter the name of your Account. eg: Hopkins Inc |
Number of days after a ticket should auto resolve if there is no activity | Give the number of days after which the ticket or conversation will be marked as resolved eg: 30 - This is given in case the customer does not have any further queries but has not given closure also. |
Click on Update Settings Button on the right hand top side of the screen. Wait for the 'Successfully updated account settings' message.
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