Effortlessly set up your Instagram channel for seamless communication with customers by following these easy steps in Bevatel.
If you are using a self-hosted Bevatel installation, please set up your Instagram app as described in
For the cloud version of Bevatel, please follow the steps below.
Setting up Instagram
Step 1: Make sure you have a Business Instagram account. Follow this guide from Instagram to help with the same.
Step 2: Make sure your Facebook page is connected to this Instagram account. To connect to Facebook and Instagram, follow these steps:
Select Your Page
Go to Settings
Select “Instagram” and connect your business account as shown below:
Now switch back to Bevatel App.
Connecting Instagram to Bevatel
Step 1. Go to Settings → Inboxes → “Add Inbox”.
Step 2. Click on the "Messenger" icon.
Step 3. Click on the Facebook login button. It will open a new window for you to log in.
Step 4. Authenticate with Facebook, select an Instagram account, and select the page you want to connect. Enable all permissions shown in the list. This will help Bevatel to perform all the desired actions smoothly.
Step 5. "Add agents" to your Instagram inbox.
Hooray! You have successfully created an Instagram inbox. Whenever a customer sends a message to your Instagram account, you will be able to see and reply to it in Bevatel.
When the user tries to edit the inbox configuration
In the inbox configuration's collaborators section:
When you add an agent in the Agent field, any user designated as an agent can see and access this inbox from the Conversation module. They can manage conversations in this inbox.
However, when you add a team in the Team field, users attempting to assign conversations to a specific team from the Conversation module will only see the teams that have been added to the related inbox. This restricts conversation assignment options to the teams associated with the particular inbox, ensuring that conversations are appropriately distributed among the specified teams.
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