Google Business Messages

"Create a Google Business Messages channel in Bevatel by following these simple steps, allowing you to connect with customers seamlessly."

How to create a Google Business Messages channel?

Step 1. Go to the "Settings" page by clicking the settings icon in the left sidebar.

Step 2. Select "Inboxes" from left side panel and Click on "Add Inbox" button.

Step 3. Click on "Google Business Messages" icon.

Step 4. Enter the Inbox Name, Brand ID, and Service Account Key of the Google Business Messages and click on "Create Inbox".

Step 5. "Add agents" to your Google Business Messages inbox.

Step 6. Hooray! You have successfully created a Google Business Messages inbox.

Step 7. Check Bevatel Google Business Messages inbox for the new message.

When the user tries to edit the inbox configuration

In the inbox configuration's collaborators section:

• When you add an agent in the Agent field, any user designated as an agent can see and access this inbox from the Conversation module. They can manage conversations in this inbox.

• However, when you add a team in the Team field, users attempting to assign conversations to a specific team from the Conversation module will only see the teams that have been added to the related inbox. This restricts conversation assignment options to the teams associated with the particular inbox, ensuring that conversations are appropriately distributed among the specified teams.