Dynamic Variables

"Bevatel's Dynamic variables enable dynamic message customization, automatically replacing placeholders with relevant information for personalized communication."

Dynamic variables

Variables are placeholder text in messages that are dynamically replaced based on the information you've provided.

When you create a message with variables, Bevatel will translate it to the appropriate value.

If we send a message Hey {{ contact.name }}, how may I help you?, then Bevatel will pick the contact name and send a message like Hey John, how may I help you?. This enables you to send personalized messages to the end user.

Note: Bevatel supports variables in canned response/macros/automation.

To use a variable, type two double curly brackets {{ when composing a new message or creating a canned response. The variables will appear, and you can select the one you'd like to use.

The current list of Dynamic variables are:

Variable	Description
conversation.id	Numeric version of the conversation id
contact.id	Numeric version of the contact id
contact.name	Contact full name
contact.first_name	Contact first name
contact.last_name	Contact last name
contact.phone_number	Contact phone number
agent.name	Agent full name
agent.first_name	Agent first name
agent.last_name	Agent last name
agent.phone_number	Agent phone number

What if the variable doesn't exist?

If you try to send an undefined variable, then Bevatel will show a warning.

How to add fallback text?

When defining a fallback text, make sure you surround it with single quotes.

{{ contact.first_name || 'there'}}